Last updated: 8th September 2025

1. Introduction

This Refund Policy outlines The Therapy Collective's approach to financial transactions and refunds. It is important to understand that The Therapy Collective operates solely as a directory service connecting families with therapists.

2. No Financial Processing

The Therapy Collective does not:

• Take or process any payments from clients using our platform

• Handle any financial transactions between therapists and clients

• Store payment information or financial details

• Offer paid services to families seeking therapists

3. Voluntary Service

Our service is offered voluntarily as a resource to connect families with suitable therapists in Germany. We do not charge families for accessing the information on our platform.

4. Financial Arrangements

All financial arrangements for therapy services are made directly between individual therapists and clients. This includes:

• Session fees and payment methods

• Cancellation policies

• Refund policies for missed or cancelled sessions

• Insurance claims and receipts

5. Refund Requests

If you need to request a refund or discuss any financial aspects of your therapy arrangements, please communicate directly with your therapist. The Therapy Collective will not be involved in or mediate any financial discussions or disputes between therapists and clients.

6. Therapist Independence

Each therapist listed on our platform operates as an independent professional with their own financial policies and procedures. We recommend clarifying payment terms, cancellation policies, and refund procedures with your therapist before beginning therapy.

7. Contact Information

While we cannot assist with financial matters between therapists and clients, if you have questions about our service as a directory, please contact us at:

Email: thetherapycollectiveingermany@gmail.com

8. Changes to This Refund Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last updated" date.

This refund policy was created specifically for the Therapy Collective to clarify our position regarding financial transactions and refunds.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.