1. Introduction

This Refund Policy outlines The Therapy Collective's approach to financial transactions and refunds. It is important to understand that The Therapy Collective operates solely as a directory service connecting families with therapeutic professionals.

 

2. No Financial Processing

The Therapy Collective does not:

• Take or process any payments from clients using our platform

• Handle any financial transactions between therapeutic professionals and clients

• Store payment information or financial details

• Offer paid services to families seeking therapeutic professionals

 

3. Voluntary Service

Our service is offered voluntarily as a resource to connect families with therapeutic professionals in Germany. We do not charge families for accessing the information on our platform.

 

4. Financial Arrangements

All financial arrangements for professional services are made directly between each individual therapeutic professionals and each individual client. This includes:

• Session fees and payment methods

• Cancellation policies

• Refund policies for missed or cancelled sessions

• Insurance claims and receipts

 

5. Refund Requests

If you need to request a refund or discuss any financial aspects of your professional arrangements, please communicate directly with your therapeutic professional. The Therapy Collective will not be involved in or mediate any financial discussions or disputes between therapeutic professionals and clients.

 

6. Therapeutic Professional Independence

Each therapeutic professional listed on our platform operates independently with their own policies and procedures. We recommend clarifying payment terms, cancellation policies, and refund procedures with your chosen therapeutic professional before beginning services.

 

7. Contact Information

While we cannot assist with financial matters between therapeutic professionals and clients, if you have questions about our service as a directory, please contact us at our email: thetherapycollectiveingermany@gmail.com

 

8. Changes to This Refund Policy

You can find updates or changes to this Refund Policy by referencing the "Last updated" date posted on each page.

This refund policy was created specifically for the Therapy Collective to clarify our position regarding financial transactions and refunds.

​

​

Last updated: April 30, 2026